VDOT Announces 24/7 Call Center

The Virginia Department of Transportation (VDOT) has established a Customer Service Center to take citizen calls and answer transportation questions 24 hours a day, seven days a week.

Loudoun County residents can dial 1-800-FOR-ROAD (1-800-367-7623) from anywhere in the state to report road hazards, ask transportation questions, report potholes, ask questions about road work, request maintenance services or get information related to Virginia’s roads.

Motorists should continue to dial 511 to get information about traffic and road conditions, and this up to the minute traffic information is also available online at www.511virginia.org.

The VDOT Customer Service Center is located in Salem with a satellite office in Northern Virginia. The center is staffed to handle up to 1,000 calls a day, and on average, each call is answered in approximately 28 seconds.

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